Privacy Policy

What we collect

When you use Clearway Match, we collect the basic information needed to help with your request. This usually includes your name, phone number, email address, city or ZIP code, and details about the job.

Job details may include things like the type of service you need, the size of the cleanup, photos you choose to share, preferred timing, property access notes, and whether the job involves stairs, heavy items, an estate cleanout, or heavy clutter.

We collect only what is needed to help match you with independent crews. We do not ask for financial account numbers, credit card numbers, bank details, or Social Security numbers.

If you contact us directly, we may also keep a record of your message so we can respond and help with your request. To learn more about the matching process, see how it works.

• Contact details, like name, phone, email, and location
• Job details, like service type, size, timing, photos, and access notes
• We do not ask for bank account numbers, card numbers, or Social Security numbers

How we use your information

We use your information to provide our free matching service. That means reviewing your request, contacting you if we need basic clarification, and sharing your job details with independent crews that may be able to help.

We may also use your information to:

1. help crews prepare written estimates
2. follow up about your request
3. improve how our matching service works
4. prevent misuse of our forms or service

Clearway Match is not a junk removal or cleanup company. We do not perform the work ourselves. Our role is to help you get matched so you can compare options and decide who to hire.

If a crew gives you a price, timeline, or scope of work, please confirm it in writing before any work starts. You should also verify the crew's license and insurance yourself.

Who we share it with

We share your contact and job details with independent crews so they can review the request and contact you about the job. We only share the information needed for that purpose.

We may also share information with service providers that help us run our website, forms, communications, or basic business operations. Those providers are expected to protect the information they handle.

We do not sell your personal information for money. We are a free matching service, and the purpose of collecting your information is to connect you with crews that may be able to help.

For general pricing information, you can review costs, but any actual price should come from the crew you choose in a written estimate.

Your choices, security, and contact

You can choose what information to submit. If you do not want to share certain job details, you do not have to, but limited information may make it harder for crews to estimate the work.

If you want us to stop contacting you, you can reply and ask to opt out. If you want us to stop sharing your request with additional crews, contact us and we will do our best to honor that request going forward.

We use reasonable steps to protect the information we receive, but no website, email, text message, or online system can promise perfect security. For that reason, please do not send financial account numbers, Social Security numbers, or other highly sensitive records through our forms.

If you have questions about this privacy policy or want help with your information, contact us through our website. If you are ready to submit a request, you can get matched.

• You can ask to opt out of future contact
• You can ask us not to share your request with additional crews
• Please avoid sending highly sensitive records through forms, email, or text